By making a booking with Sairr Holidays ltd, you will be bound by the terms and conditions stated within this document. These will form the basis of the contract between us and yourself (including any other people named on the booking form or anyone who subsequently joins your party). Flights, tours and holiday includes all services that you book through us but excludes any part of the trip that is booked directly with other suppliers. By accessing, using, browsing on this website you agree that you have read, understood and agree to be bound by these Terms of Use and you agree to comply with all applicable laws, rules and regulations. Any holiday or other service you purchase using this Site will constitute a legal agreement between you and Sairr Holidays Ltd. The Booking Conditions form the legal contract between you and us and govern the terms on which Holiday Services are offered and sold. Nothing in this site or our brochures shall constitute an offer of goods or services. No contract shall be formed between you and Sairr Holidays until we issue a confirmation of your holiday booking.
When making a booking you must complete and sign the booking form on our website or within our brochure. Once accepted, a contract will exist as soon as we issue our confirmation invoice. All contracts between Sairr Holidays ltd and its clients are made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English Courts at all times unless the holiday was booked in Scotland or Northern Ireland. Anyone making a booking with us must be at least 18 years old. The lead customer is signing the contract on behalf of all members of the group and will be responsible for ensuring that all payments due to us are made on time. If any member of the group fails to make a payment, we reserve the right to cancel all or part of the trip. Once you have received your confirmation invoice, it is your responsibility to check that the information and booking details, including the spelling of all passenger names, as stated on your invoice are correct. Once checked you should inform us of any errors immediately so we can make necessary changes immediately. We regret we cannot accept any liability if we are not notified of any errors (by us) in any document at the time of booking confirmation. We will do our best to rectify any mistake notified to us later but you must meet any costs involved in doing so. We reserve the right to refuse to accept and/or not proceed with any booking at any time at our sole discretion. The contract is based on the information given on our website and in our brochure, and the terms laid out in the following Booking Conditions. You accept that email is a satisfactory means of communication between us. Everything has to be confirmed in writing & verbal communication will not be binding. When you book your holiday with us, you appoint us to act as your agent in contracting transport and other services on your behalf for which we may receive commission. You accept that your booking is subject to not only these Booking Conditions but also the terms and conditions of these suppliers.
We reserve the right to alter the prices of any of the holidays shown in our brochure or website at any time. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. When you make your booking, you must pay a deposit of 50 percent of the holiday cost per person. (Please note that this figure is just an indication and the deposit amount may change depending upon the holiday package you book). The balance of the price of your travel arrangements must be paid at least 5 weeks before your departure date. If booking within 5 weeks of the start of your holiday, the full cost of the holiday must be paid when you confirm your booking.
All flight cost should be paid in full at the time of booking the flights. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time, we shall retain your deposit. You must check the price of you chosen holiday at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices at any time. Changes in transportation costs, including the cost of fuel, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 15 days of your departure. We will absorb and you will not be charged for any increase equivalent to 3% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges
After you have booked your holiday and a confirmation has been sent from us, you may wish to change your travel arrangements. For example, your chosen dates of travel, accommodation etc. and we will do our best to make these changes but it may not always be possible. Any request for changes to be made must be from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £10 per booking and any further cost we may incur in making this alteration. You should be aware that these costs could increase as the departure dates get nearer and you should contact us as soon as possible. All amendments must be notified to us in writing, or by e-mail to info@sairrholidays.co.uk, by the person who made the original booking. Note: Certain travel arrangements (e.g. Rail / Air Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. If we are unable to make any requested change and you do not wish to continue with the booking then our cancellation charges, as detailed in section 04, will apply.
If you need to cancel your booking once we have received your booking form and confirmation, you must contact us as soon as possible, initially by phone when we will advise you of any cancellation charges and then you should confirm your intention in writing. We will not treat a booking as cancelled until we receive your written confirmation. We incur costs from the time we confirm your booking and thus we cannot give full refunds of payments made. Some of your bookings are made on a non-refundable basis so we can offer you the cheapest price for your holidays and hence these monies are non-refundable from our suppliers and hence in such scenarios we will not be able to offer you any refund for such services booked. If some members of your group cancel, those cancelling are subject to cancellation charges and we reserve the right to change the price for remaining members on the booking based on the revised number of persons travelling. Charges for cancellations depends on the holiday package booked by yourself as they differ from one destination to another. All cancellation charges will be informed to you prior you booking is been confirmed.
We require all our customers to have adequate travel insurance. If the reason for your cancellation is covered under terms of your insurance policy, you may be able to reclaim these charges. A revised booking confirmation/invoice will be issued with the changes made. If any member of your party is prevented from travelling, the person(s) concerned may transfer their place to someone else (introduced by you) providing we are notified not less than 21 days before departure. Where a transfer to a person of your choice can be made or is possible, then all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee as shown in the table above (per person) and the balance of the holiday cost if due but not paid, must be paid before the transfer can be effected. The right to transfer is subject to a payment of an administration fee of £50 per person.
We require all people booking with Sairr Holidays to have adequate travel insurance before travelling with us. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons. If you decide not to take out any insurance policy, you agree to indemnify Sairr holidays UK ltd for any costs that arise which would have otherwise covered had you had your own travel insurance.
Either your holiday is planned months in advance or as soon as you confirm your booking with us and hence it is possible that we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. These options do not apply for minor changes. Examples of minor changes include alteration of your outward/ return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines used in the brochure and website may be subject to change.
We will not cancel your travel arrangements less than 2 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If your holiday is cancelled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).
Force Majeure We will not accept liability or pay you compensation if we have to cancel or change your travel arrangements in any way because of unavoidable and extraordinary circumstances or a situation beyond our control and the consequences of which could not have been avoided even if all reasonable measures had been taken. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport. Where these occur, we will attempt to provide you with an alternative on the same date or will offer you an alternative date. If the service provided is of greater value, you will have to pay the difference where applicable. Any additional charge may be covered by your insurance policy.
In the unlikely event that you have problems whilst on holiday; you MUST report the matter to the relevant supplier e.g.: your hotel and our representative immediately during your holiday who will try his best to put things right. If the matter is not then satisfactorily resolved, you must then follow up any complaint in writing within 7 days of your return home by writing to us giving your booking reference and all other relevant information. You may include a copy of any original report given to the hotel or the representative. We take all complaints received seriously. However, to be fair to all concerned, failure to follow above procedure may affect your claim.
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you, appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of ONE times the cost of your travel arrangements. We are not responsible for any part of the holiday, which you book yourself, or for any losses because of this for example, if you book your own travel and miss part of the tour or connecting travel due to a late arrival. We cannot be responsible for your failure to enjoy your holiday when this is not because of a breach of contract on our part. This will include anything that you failed to tell us at the time of booking for example if a specialist diet is required or you require wheelchair access. All services that we provide will be subject to the laws of the country in which they are provided, even if they do not comply with UK law.
It is your responsibility for your specific passport and visa requirements, and other immigration requirements and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
In order to maintain the highest standards, we inspect all suppliers regularly to ensure that they still meet our criteria and that they comply with local safety standards. All suppliers do have their own terms and conditions and you are required to respect and follow them at all times. This will include following safety advice and not smoking in areas deemed to be non-smoking. We are not responsible for any loss you may suffer because of non-compliance with the terms and conditions of our suppliers.
The information contained on our website or in our brochure is accurate to the best of our knowledge at the time of writing. The facilities and amenities advertised in this brochure/website have been checked by our representatives and found to be normally available. However, whilst we do our best to ensure that facilities are open throughout the year, we cannot guarantee this and will refuse bookings that are conditional on this. Facilities can be withdrawn by the supplier concerned at any time for reasons such as maintenance, local regulations, bad weather or lack of demand from guests. If we are informed of the withdrawal of a facility, which, in our opinion, is likely to have a significant effect on your holiday arrangements, we will, where possible before departure, inform you of the change.
We try our best to give all our customers full care and attention, but it is your responsibility to inform us at the time of booking if there are any special needs or requirements. Should any member of your party suffer from any disability or medical condition that may affect their holiday, you must provide full details before booking so that we can advise as to the suitability of the chosen arrangements. Full details should be confirmed in writing at the time of booking and in the event of any change in the disability or medical condition we need to be informed about the same immediately before the departure. At the same time, you must also provide written confirmation that any assistance the person concerned requires will be provided by other members of the same party, as outside assistance may not be provided. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we will not confirm the booking in writing.
If you have suffered from a serious medical condition recently, then you should consult with your Doctor about your fitness to travel.If you have any special request, you must inform us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed in writing, all special requests are subject to availability and we will try our best to meet your special needs. You should obtain health advice on your specific needs as early as possible. It is your responsibility to ensure that you have fully complied with all health and immunisation requirements of the countries you may be visiting. You can contact your GP for further information.
We both acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities, both in the UK and whilst on holiday. Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment) If you, or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.
If this happens whilst you are on your holiday, please notify us immediately and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance, which covers these costs for you. If you fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday, or that portion of the holiday. You also acknowledge that the suppliers providing your holiday, including airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. We do not expect these measures to have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you.
We may need to make changes to these Terms and Conditions. Any changes can only be made by us and not any third party member. We reserve the right to amend or improve these Terms and Conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.